Assistant Manager / Senior Assistant Manager, CET (Digital Systems and Transformation)

• To assist in the administration, maintenance, and enhancement of SITLEARN TMS, ensuring system functionality aligns with business and operational requirements.
• To work with the TMS vendor and CIT to troubleshoot, track, and resolve system issues efficiently.
• To contribute to the analysis and refinement of TMS user experience (UX) and user interface (UI), with a focus on improving usability for both learners and internal staff.
• To support the integration of the TMS with external systems such as SSG's Training Partners Gateway, ensuring data synchronization and regulatory compliance.
• To work with cross-functional teams to define needs, translate business requirements into requirements, and ensure successful implementation of the enhancements to the TMS.
• To support system-related changes, ensuring all change requests are justified for implementation, UAT (User Acceptance Testing) and documentation of test plan and test results.
• To work with CIT and vendor to resolve TMS performance issues and recommending improvements or enhancements as needed.

• Process Automation and Technology Enablement

• To participate in the planning and implementation of automation initiatives such as Robotic Process Automation (RPA), digital certificates, and smart forms to improve process efficiency and reduce manual workloads.
• To assist in rolling out new digital capabilities such as the issuance of tamper-proof digital certificates through the OPENCERT platform.
• To conduct research and testing of new tools, platforms, or digital solutions that can optimise workflows and operational performance.

• Cross-functional Collaboration

• To collaborate with internal branches such as Programme Management, Marketing & Insights, Grant Services, and Business Development to understand process pain points and identify areas for digital support.
• To liaise with external stakeholders including system vendors and government agencies, including SSG, to support system updates, reporting needs, and technical clarifications.

• Administrative and Operational Support

• To provide administrative assistance in system and project matters such as scheduling, user communications, documentation, and user training coordination.
• To perform data entry, records maintenance, and routine checks to ensure accuracy and completeness of information within the CET+ system.
• To support ad hoc assignments, audits, and operational reviews as delegated by reporting managers or group heads.

• A Diploma or Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related subject area.
• 3 to 5 years of relevant work experience in a similar role or supporting business IT systems is preferred.
• Participated in digital transformation projects as a business user, providing requirements and analysis through a UX mindset, working with IT vendors, and testing of final product or services.
• Ability to identify opportunities for digital innovation and drive the implementation of digital solutions.
• Good analytical, conceptualisation, problem-solving and critical-thinking skills to assess the impact of digital initiatives and optimise processes.
• Good understanding of digital technologies and their application in business processes is a plus.
• Good written and oral communication, and interpersonal skills.
• Good team player with a driven and motivated personality with an inquisitive mind.
• Comfortable working in a fast-paced, busy, and demanding environment while working under pressure and meeting deadlines.
• A passion for enhancing user experience and improving productivity through digital solutions.
• Experience with technologies such as Robotic Process Automation (RPA), digital certification platforms like OpenCerts, and other tools (UiPath, MS PowerBI, MS PowerAutomate, MS SharePoint, MS Dynamics and Salesforce) is a plus.
• Familiarity with Agile Project Methodology and experience in collaborating with multiple stakeholders and executing process improvement projects is a plus.

• Exciting opportunities to be part of a growing team for the next bound of CET journey, supporting end-to-end CET course activities and events (face-to-face, online or hybrid).
• Opportunities to be challenged and contribute to system implementations aimed at improving productivity through automation and digitalisation.
• Opportunities to gain competencies and skills necessary to thrive in a time-demanding, multi-tasking environment.
• A hybrid work arrangement that combines remote and in-person work, subject to work exigencies.

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Singapore Institute of Technology