Software (Technical) Support Engineer (VSE)

• Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.
• Interfaces with external customers for requirements analysis and schedule.
• Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.
• Performs customer specific software testing and analysis on bugs and enhancements.
• Track software performance and quality at external customer sites.
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.
• Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

• Explains difficult or sensitive information; works to build consensus

Applied Materials