Senior Consultant- Client Services, Health Solutions

• Coach a team of client facing staff, within pillar supported by Client Services Associate Director and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.

• Demonstrate leadership qualities and provide feedback to team under management

• Able to balance multiple responsibilities and tasks to deliver high quality results

• Ensure smooth implementation of all client-related initiatives

• Champion Aon United collaboration across other solution lines

• Hold direct client relationship with all Corporate client's revenue

• Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.

• Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.

• Support Client initiatives and drive strategic engagement with clients

• Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams

• Create and maintain strong relationships with key external vendors including insurers and specialty providers

• Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value

• Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met

• Ensure team is able to hold client relationships and deliver service within clients' expectations

• Work on issues and develop conclusions to execute solutions that impact clients and department

• Ensure prompt payment by clients and credit control position of Team is within acceptable range

• Act as escalation point for all clients

• Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissions

• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS

• Vast experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector

• Client management experience, analytical, critical thinking, problem solving skills required

• Ability to handle and influence key stakeholders internally and externally

• Self-disciplined and organised

• Inter-personal skill and focus on service excellence

• Proficient in Microsoft Office applications including Word, Excel, PowerPoint

Aon