Customer Service Advisor (Automotive)

• Assist customers by understanding their vehicle concerns and recommending suitable service or repair solutions
• Act as the key liaison between customers and the workshop to ensure clear and responsive communication
• Keep customers updated on job progress and repair timelines
• Handle daily intake of cars for servicing and manage service scheduling
• Deliver a positive customer experience from check-in to vehicle collection
• Support the workshop team by aligning service expectations with actual job progress
• Perform other ad-hoc duties as assigned by the supervisor

• Basic vehicle knowledge is preferable but not mandatory; training will be provided
• Friendly, proactive team player with a willingness to learn
• Self-driven with a strong sense of responsibility and service excellence
• Possession of a valid Class 3 driving license is an advantage

People Profilers