Manager, Customer Info Service, Retail Recon & Investigation Center
UOB
- Singapore
- Permanent
- Full-time
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Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
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Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing
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Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team.
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Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders
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All requests must also be processed in accordance with the Bank's Compliance guidelines
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Assist to conduct review and distribute Bank's Authorized Signatories to other financial institutions and related parties
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Prepare MIS Reporting and risk related management controls for the Department
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Review and implement process improvements and division automation initiatives
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Leverage on Data Analytics and drive transformation initiatives for the Department/Division
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Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations
/li/ul
- Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
- Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing
- Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team.
- Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders
- All requests must also be processed in accordance with the Bank's Compliance guidelines
- Assist to conduct review and distribute Bank's Authorized Signatories to other financial institutions and related parties
- Prepare MIS Reporting and risk related management controls for the Department
- Review and implement process improvements and division automation initiatives
- Leverage on Data Analytics and drive transformation initiatives for the Department/Division
- Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations
- Degree holder in any discipline with minimum of 4 years of working experience in banking industry
- Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage
- Excellent communication skills (both spoken and written) in English
- Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results
- Possess strong interpersonal skills and display resourcefulness to resolve problems
- Able to participate as a team to achieve goals and outcomes
- Able to contribute independently and be an excellent team player
- Able to deliver and make conscious decisions under pressure
- High level of accuracy and attention to details
- Highly motivated self-starter with personal resilience to perform effectively
- Analytical mindset to process data and implement improvements for the team