Customer Success - Upgrade

Sleek

Singapore
Permanent
Full-time

16 days ago
Apply easily

About SleekSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!Sleek is now searching for a Customer Success - Upgrades to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.By submitting a job application, you confirm that you have read and agree to our for Candidates.Position Duties

Focused on Upgrading our current clients based on their subscription who may need to increase their accounting plan or corporate secretary plan.
Negotiating with customers to ensure a fair price is applied to the 2 parties
Reactive and proactive approach to meet monthly KPIs of X amount of cash collected.
Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager.
Outreach to our current clients via cold calling and emails. The applicant is expected to do 30-40 calls and or emails a day
Work with the other sales team and customer success team to ensure client’s satisfaction
Nurture client relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
Identify product development opportunities through customer feedback and experiences
Ensure a high level of satisfaction of the client

Requirements

A minimum of 2 years working with external clients, with a proven track record of servicing products or services to clients (B to B preferred)
Sales & Customer Support experience essential
Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
Outstanding verbal and written communication skills
A passion for technology and the local startup ecosystem
Experience upselling/upgrading services to current customers
Zendesk and Tableau experience preferred
Always looking for ways and opportunities to improve the client experience
Previous experience in a startup/tech company is a plus

More about Sleek!At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.If you think you would be a good fit for our mission, we look forward to hearing from you!

Sleek