Operation Senior/Executive (Hospital/Polyclinic)

• Direct and manage a group of frontline staff in ensuring smooth workflow and compliance with policies
• Manage daily frontline operations to ensure good and timely delivery of services to patients, staff and internal customers
• Study, plan, coordinate and organize the registration, appointments,cashiering and imaging activities of the department
• Establish, implement and maintain appropriate policies, procedures and internal control for all specific activities in the department
• Review and update policies and procedures, recommend and develop new procedures when necessary to ensure continuity in service improvements
• Plan and prepare budgets that are consistent with formulated plans and strategies of the department & hospital
• Assist the senior manager to formulate plans and strategies to steer the department towards better and improved services and at the same time keep abreast with rapid technology advancement and external competition
• Monitor patient feedback & implement interventions to enhance patient service delivery
• Provide coaching for staff in customer management

• Degree in any discipline
• At least 2 year of relevant working experience
• Healthcare experience preferred
• Applicants with managerial experience with be consider for senior position.

JobStudio