Service Coordinator (Marine)

• Create a new service project job number via ERP.
• Evaluate the customer's request and provide guidance on the best course of action based on the warranty or maintenance contract.
• Work along with the supervisor or field service engineers to ascertain how many staff, parts and equipment are required for service visits.
• Provide Service Engineers with job orders and vessel schedules that include comprehensive work instructions for the assignments, and process all information in the appropriate systems.
• Discuss the work schedule in a debriefing with the service engineer or engineers.
• Keep clients updated on the status of service requests and manage all correspondence pertaining to them.
• Make sure all work is properly documented, and handle invoice payment as soon as possible.
• To maximise the order book, you use a proactive approach to customers.
• Help the manager create quotes for client questions and handle all customer enquiries in a timely and professional manner. (For instance, following up with service reports and other papers).
• Assist service managers with project management so they may attend client meetings and manage service initiatives.
• For potential sales prospects, collaborate with the sales department.
• Assure adherence to environmental, health, and safety regulations.
• Additional tasks and obligations as delegated by the department.

• Electrical, electronics, automation, and instrumentation engineering bachelor's degree or diploma.
• Two to three years of experience in service coordination positions is required.
• Outstanding academic performance and technical expertise in the maritime domain.
• Outstanding communication abilities.
• Advantages include ERP (SAP), Microsoft Office (Word, Excel, and PowerPoint), and computer ability.

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