Collaborate with cross-functional account teams to identify, implement, and monitor continuous process improvements that boost efficiency and ensure the consistent delivery of customer commitments. * Performance and Data Analysis:Regularly review business performance and key performance indicators, using advanced Excel and data analysis skills to generate actionable insights and comprehensive reports. * Client Interaction & Issue Resolution:Serve as a primary support resource for client-facing operations. Engage in direct interactions to resolve escalated operational issues and provide tailored solutions that enhance the customer experience. * Market and Trend Monitoring:Keep track of market trends and understand how evolving market conditions impact operational performance, adapting processes and strategies accordingly. * Reporting & Presentation:Develop, monitor, and distribute detailed reports and presentations that clearly communicate operational performance, efficiency metrics, and improvement plans to internal teams and customers. * Team Collaboration and Best Practices Implementation:Support regional teams by sharing best practices in data integrity, timely quotations, and process enhancements. Work collectively to streamline operations and ensure consistency across all markets.Core Competencies
Reliability:
Consistently maintain high standards of operational performance and dependability. * Attention to Detail:Exhibit a meticulous approach to data management, reporting, and addressing operational challenges. * Self-Initiative & Team Orientation:Demonstrate proactive problem-solving skills and the ability to work both independently and collaboratively within diverse teams.Qualifications
Technical Proficiency:
Advanced skills in the Microsoft Office Suite, with particular expertise in Excel and data analysis. * Communication Skills:Superior written, verbal, and presentation abilities, enabling you to engage and communicate with both internal stakeholders and customers effectively. * Organisational Expertise:Proven capability in managing multiple tasks, prioritising deadlines, and delivering high-quality outcomes in a fast-paced environment. * Industry Knowledge:A solid understanding of the logistics, freight forwarding, and transportation sectors, with at least 3 years of experience in an operational role within these industries.Education and Experience
Education: Diploma in Logistics, Supply Chain Management, Business, or a related field.
Experience: 3-5 years of combined operational experience in freight forwarding, logistics, white glove services, or the transportation industry.
