Customer Solutions Architect

• Establish and maintain trusted relationships across customer organizations from technical leads to executive sponsors.

• Act as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve account health.

• Relay customer feedback, technical blockers, and solution gaps internally to influence product direction and ensure timely responses.

• Demonstrate value realization of Teradata solutions through ongoing customer engagement and success planning.

• Champion adoption by highlighting Teradata's technical differentiators and underutilized capabilities.

• Educate customers on emerging trends, industry benchmarks, and new Teradata capabilities through technical briefings, innovation days, and workshops.

• Develop and deliver reusable technical collateral, POVs, and hands-on engagements (e.g., VHOEs) tailored to customer needs.

• Collaborate with customers to identify net-new use cases and align the Teradata platform with long-term strategies.

• Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR.

• Create and maintain a “Technical Vision for Success” specific to each account, mapping current-state and future-state architectures.

• Secure entitlements, validate platform readiness, and align cloud provisioning (e.g., SITEIDs, VPC, network requirements).

• Support quoting, ordering, proposal development, and stakeholder communication across internal teams and the customer.

• Execute high-value, cost-effective sales motions such as demos, benchmarks, and PoCs to de-risk opportunity progression.

• Develop trusted technical leadership through thought leadership, proactive ownership, and field-proven credibility.

• Influence customer architecture strategy to include Teradata Vantage through modern data and analytics blueprints.

• Align technical execution with account team strategy and customer success goals, ensuring long-term platform expansion.

• Remain continuously educated on Teradata's full portfolio and adjacent technologies to guide complex customer conversations.

• Excellent verbal and written communication skills.

• Possess a keen interest and understanding of developments in data and analytic solutions including emerging AI/ML trends.

• Experience in promoting analytic solutions for large enterprises in either a pre-sales or delivery role.

• Must have experience with Cloud technologies such as AWS, Azure and Google Cloud.

• Must have knowledge of the competitive landscape and an understanding of Teradata's differentiators.

• A clear, confident and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.

• Demonstrate ability to understand customer's needs and provide thought leadership to influence and build trust at multiple levels.

• Possess the ability to multi-task and manage competing priorities across multiple customers.

• Possess strong analytical and problem-solving skills.

• Demonstrate excellent organizational and people skills.

• Have a degree level qualification or relevant experience in computer science, software engineering, mathematics, management information systems or a related discipline.

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