Credit Control Associate (S10265)

• Perform credit checks in accordance with the company’s Credit process, accurately documenting outcomes in a timely manner.
• Resolve customer disputes effectively to ensure invoices are paid punctually and in full.
• Monitor and manage overdue accounts utilizing various automated systems and computer tools.
• Persuade customers to settle outstanding amounts, arranging repayment plans within authorized levels and considering individual financial circumstances; escalate when necessary.
• Maintain records of customer financial status and collection efforts accurately.
• Execute clerical tasks such as sorting correspondence, responding to inquiries, generating reports, and updating system data.
• Contact delinquent customers via mail or phone as per established protocols, specifying reasons for late payments and reviewing/agreeing on sales or service terms.
• Address customer queries regarding account issues, offering guidance on necessary actions and debt repayment strategies.
• Efficiently manage workload to meet performance metrics and service level agreements.
• Opportunity for professional growth and fulfillment at Survitec, offering a dynamic, challenging, and rewarding career path.

• Previous experience in a similar credit control environment.
• Strong familiarity with Power BI preferred.
• Advanced proficiency in Excel.
• Ability to foster strong relationships with external clients and internal colleagues while meeting demanding deadlines.
• Exceptional verbal and written communication skills.

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