Associate Director, Integrated Services
- Singapore
- Permanent
- Full-time
- Provide guidance to team on custody related matters.
- Regular engagement sessions with team members.
- Support team members' development through continuous training and upskilling.
- Responsible to review the team's capacity plan, perform periodic access validation and all people management activities.
- Custody related projects / initiatives.
by continuously review, enhance, simplify end to end processes and optimise them for the customers and bank.3) Drive & / contribute effectively to the successful implementation of change management initiatives and projects within WRB Operations, Country & Group, by collaborating closely with relevant business units & functions.4) Risk Management
- Raise the team's risk awareness and embed a strong 1st line of defence mindset, knowledge and skills.
- Address risk, audit and compliance matters promptly as well as maintaining robust controls and monitoring measures.
- Ensure the processes are performed effectively and efficiently without compromising controls or breaching local regulatory requirements and bank policy / standards.
Outsourcing governance responsibilities include:
- Facilitate service review meetings
- Contract renewal.
- Review and refresh all documents relating to the outsource arrangement to ensure they are up to date.
- Perform due diligence checks such as site visit check, periodic risk review, other controls.
- Ensure outsourcing risk is being identified, escalated, mitigated and resolved timely and effectively.
- Monitor and ensure closure of all audit issues.
- All other matters relating to the outsource arrangement.
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- External vendors
- Business Risk Management, WRB
- Credit Risk Management / RETSO
- WRB teams
- Group teams
- Supply Chain Management
- Outsourcing Governance Unit
- Deliver best quality banking service to customers by providing excellent support to the internal teams. At the same time, maintaining a high standard of risk and operational control to boost profitability and safeguarding the Bank's interest.
- 2+ years of experience in a People Leader position and Project Management, ideally within the banking sector.
- Possesses strong interpersonal skills, capable of engaging, building rapport, and collaborating effectively with stakeholders and teams.
- Highly motivated, positive, organized, disciplined, and detail-oriented.
- Proactive in taking ownership of issues and tasks, driving them to successful completion.
- Experience in Record Management.
- Experience in Outsourcing Governance.
- Experience in Banking Operations, including the management of securing documentation.
- Experience in change management initiatives and projects.
- Experience in process improvement.
- Confident with excellent written and verbal communication skills.
- Microsoft Office
- Project Management
- People leader skill
- Good Communication Skills
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.