Digital Adoption Manager

• Coordinating with the global team, product teams and other stakeholders to plan, design and drive the adoption of systems, tools, and services across the regional base.
• Working closely with user groups and mapping user journeys to understand adoption needs and tailor strategies accordingly.
• Managing a high-performing team, allocating resources, and implementing development plans to ensure team members are progressing in their roles.
• Supporting the development and delivery of a wide range of solutions to facilitate system and tool adoption.
• Providing guidance and support to end-users to maximise the effective use of systems and tools.
• Implementing change management strategies to ease the transition for users adapting to new systems and processes.
• Analysing and interpreting data on system usage and engagement metrics to identify trends and inform decision-making.
• Preparing reports and documentation to communicate adoption progress and outcomes to stakeholders.
• Developing feedback loops with users to continuously improve adoption processes and address challenges promptly.
• Localising global content to meet the specific needs of local users and ensure relevance.
• Guiding, advising and managing the regional Local Trainer Network.
• Ensuring compliance with the Firm's policies and standards during the adoption process.
• Assisting Product Owners in managing relationships with external vendors to ensure the delivery of high-quality adoption solutions.
• Developing and maintaining communication plans to keep stakeholders informed of adoption progress, challenges, and success stories.

• Proven Experience in Systems Adoption: Extensive experience delivering solutions, coordinating projects, and working closely with users to tailor strategies that drive the adoption of systems, tools, and processes while building networks of support.
• Strong Leadership Abilities: Demonstrated success in managing teams, including resource allocation, implementing development plans, and fostering team growth.
• Analytical and Data-Driven: Skilled in analysing system usage and engagement metrics to inform decision-making, identify trends, and drive continuous improvements.
• User-Centric Approach: Adept at understanding user needs, mapping user journeys, and implementing strategies that maximise adoption, ease transitions, and enhance the overall user experience.
• Excellent Communication Skills: Strong capability to prepare reports and convey adoption progress, challenges, and outcomes effectively to stakeholders, alongside creating engaging communication plans.
• Collaborative and Cross-Functional Work: Experience working with cross-functional and global teams, stakeholders, and external vendors to align strategies and deliver cohesive solutions.
• Technological Curiosity: Passion for AI tools, digital technologies, and learning innovations, with the ability to clearly highlight their benefits and address resistance to adoption.
• Change Management Expertise: Successful track record in implementing strategies to smooth transitions for users adapting to new tools and processes.
• Proactive Continuous Improvement: Focused on creating feedback loops, gathering insights, and leading initiatives to improve adoption processes and address challenges promptly.
• Inspiring and Enthusiastic Mindset: Drive to help people embrace digital solutions, with a natural ability to enthuse and engage users, fostering confidence in new technologies.

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