Infrastructure Engineer

• Responsible for managing the day-to-day operations of Microsoft 365 within the Client's organization
• Work with the Team Lead and the group of M365 engineers to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate, Microsoft Co-pilot among others to improve ways of working in the organization.
• Perform daily health checks of M365 using various type of devices such as BYOD, PED devices
• Provide technical user support for incidents escalated from the helpdesk and resolve system/application issues.
• Provide technical answers & advice to technical queries escalated from the helpdesk or users
• Work within the M365 team to learn, discover and equip with the latest M365 service offerings & product knowledge
• Explore ways to adopt or adapt Microsoft's new M365 offerings, such as the Power Platform, based on Client's business requirements
• Keen to explore M365 services/offerings by setting up and test the new services in the Client's test M365 Tenant environment
• Provide operational support and troubleshooting of the main Microsoft Exchange Online, Teams Online Messaging Infrastructures
• Support Directory synchronization support between on-premise AD and Microsoft Entra
• Provide Mobile Device Management (MDM) & Mobile Application Management (MAM) Support
• Act on M365 service outages by keeping the Client informed and ensuring optimal SLA results.
• Work with other technical teams including Client's network & Firewall team, as necessary, to ensure a secure, optimal connectivities to M365 Cloud.
• Creating and maintaining clear and concise technical documentation

• Proficiency in Microsoft 365 administration
• Up to date knowledge of the Microsoft 365 ecosystem
• Ability to configure Microsoft 365 to manage processes and configurations to Client's requirements
• Able to present M365 complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
• Strong problem-solving, critical thinking, and analytical skills.
• A team player and able to work effectively in a group and with Client

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