Job descriptionMission:The IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.Responsibilities:Business Performance & Operations- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability- Analyze performance to identify business needs and turn them into individual actions and objectives- Lead the team to successfully implement and achieve business growth in new retail channels- Ensure operations comply with company policy while consistently improving the functioning of the boutique.- Maintain boutique image according to the brand's standards- Build and maintain strong collaboration with stakeholders as well as office teamClient Experience & Development- Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided- Lead the team to host clients with the ability to establish strong relationships- Execute service excellence to increase client satisfaction and retain customer loyalty- Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach- Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience- Manage client database by applying IWC's guidelinesPeople Development- Identify and recruit new talents, compose and retain a high performing team- Lead by example demonstrating passion towards IWC, know our brand's products, mission and value- Conduct in-store training, coaching and daily briefs- Build individual objectives and development plans- Conduct one-to-one coaching sessions to review performance and provide constructive feedback- Oversee annual review process for boutique staff, assess team and individual performancesProfile:- Strong entrepreneurial spirit, leadership skills and sales skills- Excellent communicator who is passionate in building relationship and networking, with strong social skills- High emotional intelligence and general education- Ability to positively lead, coach and develop talents / team members from different backgrounds- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business- Strong sense for client satisfaction, luxury experience, etiquette and human behavior- Manifest customer centricity mindset in all aspects of the business- Open and outgoing personality- Team player with good interpersonal competences and empathy- Fluent in local language and English and ideally one more relevant tourist language- 4-5 years of boutique management experience or equivalent experience in hospitality- Applicants with background in luxury retail sales or hospitality preferredRecruitment Process - Validation Levels:1. Local Market: Talent Acquisition Partner,2. Local Market: Retail Manager and Commercial Director3. Local Market: Managing Director