Assistant Director/Senior Manager (Digital Systems and Technology), SITLEARN Professional Development
Singapore Institute of Technology
- Singapore
- Permanent
- Full-time
- Identify and evaluate opportunities for digital transformation within various processes that involve the Business Development branch, Marketing & Insights branch, Programme Management and Operations branch, Grant Services and Audit branches as well as with Finance division.
- Develop and implement digital strategies to drive process optimisation, automation, and innovation using digital systems and technologies.
- Manage the team involved in day-to-day operations of the existing TMS.
- Collaborate with Project Management Team to triage, manage and resolve issues arising from the TMS.
- Engage SSG and TMS vendor on issues pertaining to our TMS.
- To work with the vendor and Digital Transformation Office on the new CRM/SMS to incorporate micro-credentials, CET stackable and standalone CET courses.
- Provide service support to CRM/SMS learners in their course registration and applications.
- Assist Group Head (Operations) to implement data protection measures, data governance, processes and policies under SITLEARN and work with Marketing & Insights branch and Digital Transformation Office on issues related to PDPA to strengthen division's compliance to PDPA and mitigate data risks.
- Oversee data patch policies and administration management to maintain data integrity and security in our existing TMS and new CRM/SMS system.
- Stipulate and streamline user roles and access controls in various systems.
- Manage and approve user access permissions and roles in our TMS system.
- Work with the team to ensure compliance with security and privacy regulations.
- Implement digital certification process using OPENCERT platform to issue temper-proof CET certificates for all courses offered and run by SITLEARN.
- Lead, mentor, and motivate a small team responsible for various work functions under the branch.
- Set performance goals, conduct regular performance reviews, and provide professional development opportunities.
- Foster a collaborative and innovative team culture.
- Work with other Group/Branch heads within SITLEARN and with other corporate divisions including CIT to achieve common goals and project objectives.
- A degree in Computer Science, Infocomm Technology, Computer or other related Engineering is preferred,
- Experience in digital transformation, process optimisation/improvement, technology adoption, Training Management Systems and data management.
- Experience in collaborating with multiple stakeholders is a plus.
- Participated in IT projects as business user, providing requirements and analysis, working with IT vendors and testing of final product, and having strong analytical, conceptualisation and problem-solving skills on IT systems.
- Strong project management, leadership and communication skills.
- Understanding of data security and compliance regulations.
- Comfortable working in a fast-paced, busy, and somewhat stressful environment while working under pressure and meeting deadlines.
Applications close: 30 Apr 2024 Singapore Standard Time