Assistant Service Delivery Manager
- Singapore
- Permanent
- Full-time
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Ensure that all projects are delivered on-time, within scope and within budget.
- Develop a detailed project plan to track progress.
- Manage the relationship with the client and all stakeholders.
- Create and maintain comprehensive project documentation.
- Establish and maintain relationships with third parties/vendors.
- Perform yearly assessment of the existing related documents and perform necessary changes or escalation to close up the finding.
- Handle Security Incidents according to defined protocol and workflow, evaluate risk and impact and escalate to the upper level.
- Assist in promoting user awareness of security protection, as well as new technologies or tools available in our company.
- Manage all IT infrastructure/systems, according to company standards and aligned with the practices.
- Take ownership of the IT infrastructure setup, including Boutiques, offices and warehouse.
- Take ownership of the server room setup and operation if any.
- Manage Infrastructure inventory.
- Comprehensive understanding of BI, data structures within SAP, Google Cloud Platform (GCP), and so forth.
- Leverage data-driven products to deliver informed decisions and valuable insights.
- Deliver local data intelligence solutions.
- Good vendor management skills to gain benefit to the company.
- Degree in IT or equivalent.
- At least 3 years of work experience in IT with at least 2 years of project management experience.
- Solid IT technical and infrastructure background.
- Experience in Retail / Luxury Retail / will be an advantage.
- ITIL/MCSE/ CISSP/ PMP is good to have.
- Curious and courageous personality.
- Natural influencer with excellent spoken and written communication skills to interact with all levels in the organization.
- Self-organized, able to see the big picture, break complexity and manage inter-dependencies.
- Possess strong leadership and people-management skills.
- Experience in managing Office 365, cloud systems in AWS, Azure and etc.
- Experience in delivering data intelligence solution, using tools such as Google Looker and SAP Analytic Cloud.