Customer Service Officer

Toa Payoh, Singapore
Permanent
Full-time

2 days ago

Job DescriptionKey Information:Working Location : Toa Payoh HDB HubWorking Hours : Mon - Fri, 8.30 am - 5.30 pmJob DescriptionPerform general administrative duties to support CEA's operations and be involved in frontline operations such as assisting our customers in their request for CEA services and answering of telephone enquiries.

Attend to queries and assist the property agents and property agencies over the counter(s) by appointment.

Part of the team that handles designated queries over the telephone.

Making out-going reminder calls and conduct phone survey with stakeholders.

Able to conduct basic backend IT system testing for e-services.

Perform other duties (eg. filing/disposal of documents, data entry, statistical update

and analysis, monitoring of cases) as and when required.Job Requirements:

Possess effective communication skills and good interpersonal skills and be proficient in English.

IT-savvy and conversant with Microsoft Word, Excel and Powerpoint.

Able to work effectively both independently and in teams;

High level of integrity and ethical conduct in all professional interactions.

Trustworthiness and reliability, particularly when working with confidential government or organizational data.

Certis Group

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