General Manager | Claudine
- Singapore
- Permanent
- Full-time
This role requires a leader who is visible, energetic and has strong ethics. You will be passionate about developing the team while maintaining and promoting a management philosophy that culminates in guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans.You will be accountable for the restaurant’s business performance, and in setting the overall goals in alignment with the overall strategic direction. This person will have an overall responsibility for the management of all operations of the restaurant and in maintaining high standards of excellence.As a member of the restaurant’s leadership team, this person will actively represent the restaurant’s mission and values as appropriate at Board meetings and external events. You will be comfortable with stakeholders’ management and balancing the best outcomes in the best interests of the venue.General Management
- Overseeing daily operations – manage restaurant standards and guest service.
- Having strong wine/beverage knowledge and market trends to provide the direction and vision to the beverage team.
- Developing and executing well thought through plans to achieve daily and monthly targets
- Manage staff, overseeing work schedules and assigning specific duties
- Create and improve standard operating procedures for service and product preparation
- Oversee venue equipment and facilities management / maintenance
- Conducts regular audits on the general cleanliness and maintenance of the venue and take corrective action as and when necessary
- Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance to local food safety standards.
- Plan and manage activities with the Marketing department relating to sales promotions, events, etc
- Manpower planning and budgeting
- Supports the Chef Partner with the overall responsibility on Claudine’s Profit & Loss statement.
- Analyze Point of Sales (POS) reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools.
- Ensures staff development plans is in accordance to the needs of the business
- Determine staffing requirements, interview, hire and train new employees, and oversee the administrative processes while in compliance with local employment laws.
- Drives the direction and expectations for the team to achieve team goals
- Implementing training and development strategies for the front of house team.
- Monitors and liaises with the group Human Resources team on all venue related support required.
- Liaises with group Human Resources team regarding employee movements and performance feedback
- Ensures that balance of venue specific expectations is in compliance with the group’s mission and vision.
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.Take an inside look at our culture or find out more here.Click on Apply or send your CV via Whatsapp to 80832942.
Should your application progress to the next stage, we will be in contact to arrange an interview.