Service Manager / Senior Service Manager (Infrastructure)
Singapore Economic Development Board
Singapore
Permanent
Full-time
1 month ago
What the role is:About EDBThe Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore. For more information on EDB, please visit www.edb.gov.sg .About Information Technology DivisionThe IT division works in close partnership with EDB's business divisions to build digital products that leverage technology to improve EDB's operational efficiency, create exceptional customer experience and deliver enhanced business value for EDB.You will be part of the IT Infra Team, working closely with internal business users, IT team and external partners to deliver IT infrastructure services to support EDB's digital initiatives.What you will be working on:Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completionSupporting business users and the application team in their digital initiatives.Planning, designing, assessing and implementing new technology platforms.Assist in managing IT Core infrastructure budget and handling financial procurement activitiesIT vendor management.Ensuring all documentations are up-to-date.Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.Planning and executing business continuity plan, including disaster recovery.Acting as 3rd level support for infrastructure-related cases.Working with EDB's Overseas Offices to provide 24x7 IT servicesWhat we are looking for:To meet the challenges of this role, you must have/be:At least 5 years' experience in managing and leading the projects on two or more of the following:Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory ManagementSetup, configuration and maintenance of Storage and backup systemsAt least 5 years experience in managing and leading IT Operations teams involving:Change ManagementIncident ManagementProblem ManagementInventory ManagementSecurity and Patch ManagementExperience with the following:Cloud TechnologiesDatabase and Storage SystemsNext Generation Firewalls (NGFW)LAN and WAN networks (including Wifi )General Datacenter TechnologiesExperience on the following would be advantageous:Amazon Web Services or Microsoft Azure.Cisco Networking.Palo Alto, Checkpoint or Fortinet NGFWsMSSQL databaseWriting and maintaining PowerShell or Python scripting for administration purposesIn addition to the above, you will require:Bachelor's degree in Information Technology or equivalent.Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.Proficient in written and spoken communication skills.Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.Possession of the following certifications would be advantageous.CITPM / PMP certificationCCNP certificationMicrosoft Certified Solutions Expert (MCSE) certificationAWS or AZURE professional certificationITIL v4Only Singaporeans may applyWe review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application dateAbout Economic Development Board:EDB is the lead government agency responsible for planning & executing strategies to enhance Singapore's position as a global business centre and grow the Singapore Economy. We dream, design and deliver solutions that create value for investors and companies in Singapore. Through that, we attract economic opportunities and jobs for the people of Singapore and help shape our country's economic future.
