TikTok Shop - Governance Insight and Automation
- Singapore
- Permanent
- Full-time
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.About the team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.Responsibilities
- Collaborate closely with the TTS global SNL (Seller and Listing Governance) team to drive the implementation of product strategy and roadmap initiatives.
- Play a key role in defining and maintaining SNL metric systems and reporting mechanisms, taking ownership of regular performance reviews and providing actionable insights.
- Support the establishment and refinement of SNL global operation monitoring and early warning systems, contributing ideas for process improvement.
- Responsible in evaluating and enhancing SNL automation capabilities, working towards the achievement of global standards and contributing to closed-loop management.
- Conduct in-depth research on products, industry ecosystems, and emerging trends, providing strategic recommendations to improve SNL operational capabilities.Qualifications:Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in internet compliance, risk control, or governance-related roles.
- Strong proficiency in metrics development, data analysis, and providing actionable business insights.
- Excellent analytical and quantitative skills, with a demonstrated ability to utilize data to drive decision-making.
- Solid project management skills with a track record of successfully leading initiatives and managing change.
- Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels.Preferred Qualifications
- Proficiency in utilising querying and analytical tools (e.g., SQL, Python, Excel) is advantageous.
- Exposure to internet product development processes and lifecycle management is highly desirable.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.