Community Support Specialist (Singapore)

Singapore
Permanent
Full-time

7 days ago

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!As a member of our Product Support Team, you'll be the voice of Figma as you help ensure our community has an excellent experience across our different public platforms and touch-points (support forum, social, etc.) You'll be engaging with our customers both directly and publicly, requiring critical thinking, an investigative mentality and outstanding communication skills. We're looking for a phenomenal teammate based in our Singapore Hub who is technically inclined, eager to learn about design tools and community, and comfortable working in a startup environment where there are a lot of hats to wear.What you'll do at Figma:

Support and provide outstanding technical support to new and experienced Figma users across community and social platforms (support forum, X, Reddit, etc.) with clear and helpful communication
Moderate and maintain the support forum to ensure it stays organized, safe, and welcoming for the global community
Collaborate with plugin developers by reviewing their work and supporting the integration of plugins into Figma
Identify recurring issues and provide feedback to improve the one-to-many support model and overall support experience
Work closely with design, engineering, and Technical Quality Support teams to investigate complex issues, escalate bugs, and communicate updates
Collect and prioritize customer feedback, share recommendations with product and research teams, and follow up with users when bugs are fixed or feature requests are delivered

We'd love to hear from you if you have:

2+ years' experience in a SaaS support or community role, with strong written communication skills to simplify complex ideas
Familiar with design processes and tools, with solid technical capability to troubleshoot and explain solutions
Responsive and empathetic to user needs, actively listening to feedback and engaging effectively in both public forums and direct interactions
Detail-oriented, skilled at prioritization, and agile in adapting to the fast-paced and evolving startup environment
Fluent in English, written and spoken (Mandarin is a bonus!)

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with .

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