Law Enforcement Emergency Response Specialist, Trust & Safety (Arabic/Second Language Speaking)
- Singapore
- Permanent
- Full-time
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.About the team
As a Law Enforcement Emergency Response Specialist, you will play a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.Responsibilities
- You'll demonstrate operational excellence on a team that evaluates risk, threats, and user privacy in a world centered around time-critical emergency escalations.
- You'll review and assess inbound emergency escalations from Law Enforcement and other teams.
- You'll execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with several internal and external partners including law enforcement in an attempt to ensure user's safety.
- You'll operate in a work environment with highly sensitive content that includes child exploitation, graphic violence, self-injury and suicide, and other content which may be considered offensive or disturbing.
- You'll create and articulate written and/or verbal responses to questions from law enforcement, government agencies, and internal teams regarding Emergency Response policy and process.Qualifications:Minimum Qualifications
- You have experience working in operations, trust and safety, or an equivalent environment and have experience with social media, analytical tools, and online research
- You have proven ability to make important decisions and assess threat and risk independently, and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality
- You have excellent verbal and written communication skills, should be able to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement
- You have proficiency in English and Arabic as you will predominantly cover the Arabic speaking markets or alternatively a second language in the APAC region (e.g. Japanese/Bahasa Indonesia/Bahasa Melayu) as you will predominantly cover one of the APAC (e.g. Japanese/Bahasa Indonesia/Bahasa Melayu speaking) markets
- You are able to work weekend days on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-ThursdayPreferred Qualifications
- Experience with Crisis Management, Government Agencies or Law EnforcementTrust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.