Field Engineer2 - DSS Dedicated Engineer

Unisys

Singapore
Permanent
Full-time

1 month ago

What success looks like in this role:Key Responsibilities:

Provides end user support including VIP support for software and hardware on desktops, laptops and mobile equipment
Installs, maintains, troubleshoots and repairs PCs, MAC and associated software
Maintains a high degree of professionalism in actions, demeanor and dress
Ensures high customer satisfaction throughout the service delivery transaction
Takes responsibility and follow-up services and problem escalation
Administration of service tickets (ServiceNow)
Adherence to the given service parameters incl. timely and accurate reporting
Provide printer error diag. and OEM B&F warranty repair process ownership
Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security

#LI-AP2You will be successful in this role if you have:Technical Skills

High School diploma required
Minimum 2+ years of experience in desk side support required.
VIP white Glove support experience – required for China, Malaysia, Netherlands, Philippines, Singapore, UK, USA.
Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
Good understanding required with Operating System: Windows and Mac (Linux or JAMF 100 or 200 certification would be a plus).
Working knowledge of Conferencing/Audio Visual Technology
Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers
Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.

Behavioral Skills

Strong interpersonal and communication skills and ability to work with cross-functional teams, customers, and external vendors
Good English skills in speaking and in writing
Excellent analytical, communication and customer service skills required.
Be trustworthy and maintain confidentiality
Client and/or governmental clearance may also be required
Valid driver’s license with reliable vehicle and appropriate insurance (if driving required for position).
High level of initiative, customer focus and solving problem attitude
Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .

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