Assistant Coordinator / Coordinator, Operations Support Services (OSS) - General Services
National University Health System
- Singapore
- Permanent
- Full-time
- Overview and purpose of the position
- This is a crucial role in managing and ensuring the smooth functions of the mortuary.
- Accountabilities
- Administrative Duties e.g. organising paperwork related to funeral services, permits etc.
- Record Keeping and Documentation e.g. maintain accurate records for collection of deceased patient and body parts by Next-of-Kin (NOK).
- Communication and Customer Services e.g. act as primary point of contact for NOK, collaborate with funeral support services to ensure arrangement are made in a dignified and compassionate manner.
- Work with various functions to manage and review the feedback/incidents and ensure corrective action and necessary follow up.
- Facility Management e.g. organise the mortuary to ensure it is clean and respectful environment for the grieving NOK.
- Perform any other duties as assigned by Supervisor.
- Effective control, tracking and monitoring of performance to minimise/mitigate disruptions caused by system.
- Coordinate day-to-day operations and ensure adherence to policies and regulatory requirements.
- Diploma in any discipline.
- Minimum 5 years of relevant working experience.
- Proficient with Microsoft Office applications e.g. MS Words & Excel
- Good written and verbal communication skills will be an advantage.
- Good team player, able to work independently in a fast past and dynamic environment.
- Effective time management is essential, proactive in getting things done in a timely manner.
- Service oriented and customer focused.
- Dynamic and motivated with keen interest in continuous improvements and work excellence.