Start your career as an IT Service Delivery Lead at Vopak and be responsible for contributing to and managing the day to day activities and tasks of the team. You will develop the team to a self-supporting level and direct the team to objectives based on the strategic vision of the Global IT MT. You will also be accountable for the performance of the team including skills and competencies of team members, Additionally, you will provide constructive collaboration and support to other functional Team Leads, within the IT community and to customer/JV’s. Ready to develop yourself and make a positive impact? Improve the world and start as IT Service Delivery Lead at Vopak.What will you do as an IT Service Delivery Lead?As an IT Service Delivery Lead, you will be responsible for Service Delivery, Planning, Service Management and Improvement, Team and Relation Management as well as IT Budget.What do we offer you?A market-based salary depending on your experience and knowledge and attractive bonusesVarious growth opportunitiesWhat do we expect from you as an IT Service Delivery Lead?Minimal Bachelor's degree required or equivalentFive years of experience in an IT delivery functionContinuous high level of delivery of IT services and continuous improvement mindsetBuild and maintain contacts with the business (stakeholders and end users) to keep a clear focus on service delivery and customer satisfactionITIL FoundationsLEAN Six SigmaMicrosoft workplace certifications or experiencesLeadership certificationYour core responsibilities are:Deliver region specific and common services as defined in the service catalogue in order to support the business and ensure timely solutions and project deliveryExecute activities based on year plans (HR, lifecycle, budgets), targets and strategy to ensure continuous and optimal availability of the required servicesCoordinate and plan all activities according to agreed timelines, procedures and/or SLA’s, in order to ensure an optimal delivery of the services based on the specific team activitiesMonitor and control the IT service management processesAct as problem owner or a service management process managerAdvise management on the service management processes and planning to maintain and improve service delivery to the businessAdvise management on innovations and how to improve customer satisfactionAlign and realign IT services to changing business needs by identifying and implementing improvements to the IT services that support business processesAccountable for performance of the team including targets, skills and competencies of team membersActively encourage and support the development and empowerment of people through delegation, training, feedback and the creation of opportunitiesProvide guidance to the team based on management directionBuild and maintain contacts with the business (stakeholders and end users) to keep a clear focus on service delivery and customer satisfactionInitiate actions if required towards the business or the Global IT departmentBuild and maintain contacts with suppliers and JV’s in order to optimise services and service delivery conditions and exchange information on product and service developmentsManage and control contract financials, initiate and realise cost efficiencies (savings)Implement the Global sourcing strategy of Global IT and ProcurementResponsible for budget control and advice management on yearly budgetsWant to start as an IT Service Delivery Lead at Vopak?We are interested in learning more about you. To send your application, click the 'apply' button. For more information about the vacancy, please emailLearn more about careers in Vopak on our YouTube channel .This Job Description is not intended to be all-inclusive. The employee may cover other related duties to meet the ongoing organizational needs.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, religion/belief, sexual orientation or age.Only shortlisted candidates will be notified.The successful candidate will be awarded a local employment contract.
