Bank Direct Contract, Special Assets Account Manager, Risk Management Group
- Singapore
- Permanent
- Full-time
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the BankKey AccountabilitiesPerform call to delinquent customers and monitor repayments
Proactive in managing cases to resolve the NPLs and maximise recovery
Assess rescheduling/settlement requests
Adhere to Enterprise Singapore’s loan monitoring and write-off requirements
Update system/database for reporting and tracking purposesResponsibilities
- Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
- Be well-versed in own team process and functions
- Manage a portfolio of delinquent cases and/or NPLs:
- Get customers to settle overdues
- Negotiate repayment terms with customers
- Obtain approval for recall of loans, repayment plans, or write-off
- Monitor repayment plans
- Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral
- Liaise with Enterprise Singapore on claim submission
- Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc...
- Update system/database
- Diploma holder and above in any related field
- Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
- Knowledge/experience in collection and/or customer service will be an advantage
- Basic knowledge of banking and financial products
- Proficient in Microsoft Office applications
- Team player with good communication and interpersonal skills