Assistant Manager Customer Development (Ecommerce)

DKSH

  • Lorong Chuan, Singapore
  • Permanent
  • Full-time
  • 8 days ago
Job SummaryManage product listings, budget/sales, promotions on ecommerce platforms (redmart/shopee/FPonline, etc) in Singapore for assigned brand and product ranges.Note : Office will relocate to Lorong Chuan at the end of 2025.General responsibilitiesResponsible for eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfillment, after-sales serviceDevelop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces (via enabler)Contribute to the optimization of eCommerce content and designAssist in financial reconciliation and clear invoices in a timely fashion to ensure healthy AR and AP balancesManages trade claims recovery from clients to minimize credit issuesLiaise with key enablers, build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectivesBi-monthly performance updates, key areas for improvement and forward plans.Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategiesManage inventory (ensure high fulfillment rate with customers) promotional mechanisms (e.g. discounts activation, vouchers etc)Work closely with internal support functions to ensure ecommerce customers are competitive, promotions and new launch to be executed in a timely manner and stock fulfillment to achieve GMV and net sales targets (Internal Stakeholder management)Any other ad-hoc tasks and duties as requiredSkills and knowledgePossess strong analytical and problem-solving skillsCompetent in Microsoft Office applicationsSoft skillsDynamic, self-motivated with excellent interpersonal, communication and presentation skillsPossess strong negotiation skillsAbility to multi-task and prioritize wellEducationDegree in business related disciplinesWork experienceAt least 1 year of relevant working experience, preferably from eCommerce enabler/platform/brand such as Shopee, Redmart, Foodpanda etc.#LI-LO1Requisition Number: 193548Job Function: Information Technology

DKSH