Customer Service Executive (Marine Logistics, East)

• Coordinate daily operations and ensure timely execution of clients' requirements across departments.
• Communicate proactively with customers regarding shipment statuses, inquiries, and service requests.
• Work closely with the Operations and Sales teams to investigate and resolve customer issues promptly.
• Maintain accurate documentation and ensure timely processing of invoices and records.
• Comply with internal SOPs and service standards, while continuously improving customer satisfaction and service delivery.

• Diploma in Logistics, Supply Chain, or related discipline.
• At least 2 years of relevant experience in marine logistics or freight forwarding.
• Proactive, service-minded, and team-oriented with a high level of integrity.
• Knowledge of import/export documentation and marine logistics processes preferred.
• Able to work independently and effectively with multiple stakeholders.

Recruit Expert