Technical Support Specialist
Anradus
- Clementi, Singapore
- $4,000 per month
- Permanent
- Full-time
- Industry/ Organization Type: Energy Equipment and Solution Provider
- Position Title: Technical Support Engineer (Electrical)
- Working Location: West (Nearest MRT: Clementi)
- Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
- Salary Package: Up to SGD 4000 + AWS
- Duration: Permanent
- Deliver technical support for after-sales service to both local and regional clients.
- Oversee the provision of immediate and efficient technical support through on-site visits, phone, email, and other virtual means for a variety of products.
- Offer expert technical guidance and propose solutions for resolving customer issues.
- Communicate with the internal team to elevate product concerns and ensure consistent follow-up with customers regarding the progress and resolution of these issues.
- Coordinate with the headquarters and affiliate companies concerning any product-related or technical concerns.
- Conduct hands-on training sessions for the internal team, such as technicians, to fully prepare them to conduct comprehensive product and system tests that verify functionality and compliance with specifications.
- Assist QA team in system testing, including conducting Factory Acceptance Testing, Interface Factory Acceptance Testing, and on-site testing tasks.
- Min. ITE in Electrical Engineering
- Min. 1 year of quality engineering experience working in a manufacturing environment
- Comfortable to travel
- Experience in auditing to the requirement of ISO quality system standards will be an added advantage
- Training provided to inexperienced candidate