Modern Service Management Consultant

Beyondsoft

  • Singapore
  • Permanent
  • Full-time
  • 23 days ago
Overview:WHO WE ARE:Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.WHAT WE’RE ABOUT:We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to .ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:For remote positions, all candidates must complete a video screen with our corporate recruiting team. Responsibilities:POSITION SUMMARY:This hybrid role supports business operation process management. The role ensures the team is equipped and run smoothly on a day-to-day basis.WHAT YOU WILL BE DOING:
  • Design, implement, and optimize cloud-based and automated service management processes, enhancing service delivery efficiency and user experience.
  • Collaborate with internal and external teams to drive digital transformation in IT Service Management (ITSM) or Enterprise Service Management (ESM)
Qualifications:MINIMUM QUALIFICATIONS:
  • 3 years of experience working with Enterprise customers in any of the following: management consulting, technology implementation, digital marketing, change management, providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, technical requirements gathering; broad evangelism through events (presentation skills) or related.
  • 3 or more years of experience in Adoption Change Management consulting and/or service delivery or related with large scale, global Dynamics, ERP and CRM implementations (or similar)
  • A solid understanding of how people go through a change and the change process; experience with Prosci’s ADKAR Model is a plus.
  • 3 years of experience with at least two of the following: IT Service Management (ITSM), TSM process and platform implementations, Service management workflows, ITSM processes, DevOps, Risk management/mitigation, IT Governance, PROSCI, or related.
  • Preferred ability to articulate and work with modern technologies such as Microsoft Azure, Office 365, Dynamics, Windows Operating Systems (Windows Server 2012R2 or newer), Microsoft (Azure) Active-Directory, Artificial Intelligence and Machine Learning, Cyber Security, Open-Source Software (OSS), IOT.
  • Preferred experience with Power Platform, specifically Power Apps development, management and adoption.
  • Demonstrable ability to quickly learn and apply technology competencies.
  • To be successful in this role the candidate would need to be passionate about making a difference.
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

Beyondsoft