Client Services Executive, AML_KYC and Funds Management
- Singapore
- Permanent
- Full-time
- Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required.
- Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion.
- Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required.
- Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements.
- Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience.
- Keep up to date on client’s products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise.
- Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.
- Perform activities related to department’s mailing.
- May perform relevant operational or service ad-hoc requests assigned by leader.
- Minimum Diploma Holder
- Minimum 2 years of customer service experience with knowledge in transfer agency, fund management or related financial areas preferred
- Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times.
- Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards.
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits