Manager, Customer Relations

• Oversee performance standards, specifications, and contract placements/ renewals.
• Check and analyze tender quotations.
• Ensure contractors comply with cost and quality standards.

• Oversee day-to-day activities of the CRU.

• Conduct quality control checks on property before handover
• Ensure satisfactory defect rectification

• Prepare and submit regular reports

• Organize events or programs to enhance relationships with customers

• Train the CRU members to deliver the best customer service

• Monitor MA performance to ensure service and product quality

• Attend meetings with BOC, local authorities, and internal managements to address property management issues.

• Ensure contractors and service providers perform safety checks and risk assessments.

• Proven experience in customer service or client management roles, preferably in the real estate or property development industry.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and stakeholders at all levels.
• Strong organizational and multitasking abilities, with keen attention to details and the ability to prioritize tasks effectively.
• Problem solving skills and ability remain calm and composed under pressure.
• Proficiency in Microsoft Office and Customer Relations Management (CRM) software.
• Flexibility to work occasionally evenings or weekends as needed.

Keppel Corporation