Technical Support Specialist III

Thermo Fisher Scientific

Singapore
Permanent
Full-time

14 days ago

Job DescriptionJob DescriptionKey responsibilities include, but are not exclusively:Provide outstanding support in the form of technical assistance (remote/onsite) to the regional service teams in your area of product specialization - Scanning Electron Microscopy (SEM) and Small/Large Dual Beam (SDB/LDB).Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service related requirements and to sustain support through the life of the system.Provide mentorship and feedback on service tools, repair and installation work instructionsProvide feedback on spares parts and associated work instructions and diagnostic and test procedures required for support of systems.Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.Nurture and develop positive working relationships with Field Service Engineers (FSE), Applications, other Global Technical Support (GTS) groups, Development and OperationsWorking in compliance with legislation and IMSRequirements:Typically requires university degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school).Typically requires 5-10 years’ experience with service and/or manufacturing in high-tech industry or laboratory.Electron microscopy knowledge (SEM/SDB/LDB) is a huge advantageExperience with analytical equipment (electronics, software, physics, mechanics) such as Wafer Steppers, Medical Equipment (e.g. MRI-scan) is welcomed.All-round technical knowledge and practical skills in multidisciplinary trouble shootingProven track record as a self-starter who is also highly productive when not supervisedPreferably experience as a customer or field service engineer with Scanning Electron Microscope (SEM).Works with demanding customers and understands the importance of customer relations and intimacy.Domestic and International Travel (30% of working time following initial training period).Proficient in English (verbal and in writing).Proficiencies:

Customer Focus
Communication
Logical thinking
Sophisticated Problem solving
Planning / Prioritizing & Goal setting
Decisiveness
Tolerance of Ambiguity
Teamwork
Energizing others
Flexibility
Decision making and Problem Solving
Relationship building
Influence & Persuasion
Self driving
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Thermo Fisher Scientific

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