Participate in the preparation of the annual departmental operating budget
Monitor budget and control expenses with a focus on increasing productivity
Analyze financials to drive revenues, future profitability and maximum return on investment
To assist in the hotel's revenue growth by leveraging on the company's systems & procedures
Manage day-to-day staffing requirements, plan and assign work
Provide SGSA and GSAs mentoring, coaching and regular feedback to help manage conflict
Educate/train team members in compliance with federal, state and local laws & safety regulations
Manage third party vendor staffing requirements, plan and assign work
Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors
Responsible for SGSA/GSA Training / Rostering / Coaching as directed by the Assistant Rooms Division Manager, Rooms Division Manager or General Manager
Respond to guest complaints and ensure corrective action to resolve their issues / concerns
Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed
Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates
Make time to interact with guests, solicit feedback and build relationships
Responsible for IHG Rewards Club enrolment and recognition
Ensure the one team approach by assisting in all Reception tasks when required
Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards
Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotels or owners policies and procedures and regulatory requirements
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotels carbon footprint
Act in a responsible and senior way when dealing with hotel revenue
Support Hotel Indigo operation base on Brand Standard and Local authorities guidelines when needed
Perform other duties as assigned by your superior, EAM, Hotel Manager or General Manager
QUALIFICATIONS AND REQUIREMENTS:
Min Diploma or equivalent plus four years service industry experience
