Risk Operations Manager, Credit Operations

• Manage incidents and policy breaches related to: misallocation of funds to clients, erroneous crediting/debiting of fund to/from clients, late payment of credit card bills, late payments of subscription fees
• Manage incidents end-to-end:

• Quickly troubleshooting issues & identifying the root cause
• Syncing & liaising with internal teams where needed
• Following up with clients when necessary until incidents are resolved
• Ensuring correct adjustment of client ledgers
• Managing collection of funds from clients
• Managing waivers
• Analyse incidents & creating post-mortems of incidents
• Improve policies, processes, and workflows, and build knowledge about these across the team.
• Collaborate with multiple stakeholders to improve risk management and handle incidents, including Product, Engineering, Compliance, Legal, Customer Support, and other operations teams.

• At least 5 years of experience in finance and/or credit operations.
• Proven track record in managing internal stakeholders and clients, demonstrating effective relationship management.
• Strong analytical and detail-oriented mindset, capable of handling complex and large volumes of information while extracting key insights and prioritizing important next steps.
• Excellent communication skills, with the ability to convey key messages effectively to clients and stakeholders, and displaying empathy in interactions.

• Previous experience in fintech companies, showcasing knowledge of industry-specific practices and challenges.

Aspire Financial Technologies