Head, Programme Operations
National University of Singapore
- Singapore
- Permanent
- Full-time
- Develop and implement operational strategies to support the goals and objectives of the Executive Education and Graduate Programmes.
- Lead the Programme Operations team in planning and executing all aspects of programme delivery, including course scheduling, student registration, and resource allocation
- Collaborate with Directors, Practice Chiefs, Programme Chiefs and teaching staff to ensure that programme offerings meet the needs of our diverse student population.
- Monitor programme performance and evaluate key metrics to identify areas for improvement and optimization.
- Oversee the development and maintenance of programme-related policies, procedures, and documentation to ensure compliance with regulatory requirements.
- Manage relationships with external partners, vendors, and stakeholders to support programme delivery and enhance the student experience
- Provide leadership and guidance to programme staff, fostering a culture of teamwork, innovation, and continuous improvement.
- Provide guidance to team for student inquiries, concerns, and feedback, and work to resolve issues in a timely and effective manner.
- Stay informed about industry trends, best practices, and emerging technologies in executive education and graduate programme management and evaluate for adoption / adaptation.
- Master or Bachelor's degree in a related field with minimum of 15 years of experience in programme operations or a related field, with demonstrated leadership capabilities
- Strong understanding of the higher education landscape, including continuing education and graduate programme trends and best practices.
- Excellent project management skills, with the ability to manage multiple priorities and deadlines effectively.
- Proven ability to lead and develop high-performing teams in a fast-paced environment.
- Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
- Knowledge of relevant regulatory requirements and accreditation standards for continuing education and graduate programmes.
- Proficiency in relevant software applications and technologies used in programme management and administration