Continuous Improvement Manager

• Lead and manage cross-functional projects focused on process optimization, cost reduction, and performance improvement.
• Analyze operational data and KPIs to identify trends, inefficiencies, and areas for improvement.
• Develop and implement continuous improvement methodologies.
• Collaborate with business units to design and execute strategic initiatives aligned with company goals.
• Facilitate workshops and training sessions to build internal capabilities in process excellence.
• Monitor and report on the progress of improvement initiatives, ensuring sustainability and scalability.
• Benchmark internal processes against industry and/or geographical best practices and recommend enhancements.
• Support change management efforts to ensure successful adoption of new processes and tools.
• Work and collaborate closely with key stakeholders to manage transformation projects including Project planning, RFP, vendor due diligence and selection, discovery, implementation, and post go-live follow-up. Work with local domain experts to understand detailed requirements and processes and be the interface with vendors for knowledge transfer
• All other project management activities according to best-in-class practices
• Develop in-depth knowledge of newly implemented system and provide guidance to other users during hypercare
• Act as a change agent and drive adoption with local teams after system go-live

• Identifying and addressing gaps in the as-is processes, and improving the processes
• Cost savings demonstrated by a reduced Cost per Headcount across the organization in both Front and Support Functions
• Improvement in Employment Engagement Score affected by workload/manual processes
• Percentage of employees adopting new processes/tools post implementation, completed training
• Improvement in time taken to complete end-to-end process and/or higher number of tasks completed with the same resources
• Strategic Focus in all aspects of Management and Planning
• Demonstrate explicitly Plan-do-check-act mindset
• Effective communications keeping all stakeholders informed and engaged
• Astute ability to meet timelines and budget without dropping quality

• Proactive, highly motivated team player, strategic thinking paired with a hands-on mentality and a strong result orientation
• Strong analytical and business judgment including demonstrated problem-solving skills as well as track record of delivering results
• Strong communication skills and ability to interact with different stakeholders at all levels
• Very good presentation skills and the ability to prepare presentations in PowerPoint
• Personal traits - adaptable, flexible, resilient, pragmatic, high energy, passion and mature
• Strong team player, Problem-solver attitude by seeking collaboration and teamwork
• Assertive, facilitative, pro-active, and personable
• Accuracy and attention to detail
• Be extremely comfortable with uncertainty and change and be able to support the business through a large-scale transformation

• Minimum Bachelor's degree in Business, Engineering, Operations Management, or a related field.
• At least 5 years in business operations, process improvement, or strategy roles
• Certification in Lean, Six Sigma (Green Belt or Black Belt), PMP or similar methodologies is highly desirable
• Strong analytical and problem-solving skills with proficiency in data analysis tools (e.g., Excel, Power BI, Tableau).
• Excellent communication, facilitation, and stakeholder management skills.
• Proven ability to lead cross-functional teams and drive change in a complex environment.
• Experience with implementing complex Payroll and/or billing system is highly preferred

Adecco