IT Service Delivery Executive (Permanent)

• Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.

• Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders

• Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.

• Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders

• Manage of IT operational risk and issues, system performance and availability.

• Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.

• Assist in managing operating expenses of IT resource and service-related expenses.

• Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.

• Maintain the operation certification standards and involve all IT audits and assessments.

• Assist in Business Continuity and IT Disaster Recovery activities and planning

• Involve project management (including new initiatives) to ensure all timeline is meet.

• Liaise with vendors for IT-related matters.

• Able to support after office hours (Include Sat , Sun & PH) for incident or downtime for maintenance.

• Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent

• At least 3 years’ experience in IT operations, service delivery and management or service desk management

• Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous

GMP