Pre-Sales Engineer
Riedel
- Singapore
- Permanent
- Full-time
- Manage pre-sales tasks in coordination with the Sales teams to gather customer requirements and functional specification to create system designs and proposals addressing customer and partner needs
- Directly consult with customers, partners, system integrators, consultants, and Riedel staff to design systems that meet and exceed client requirements both technologically and commercially
- Understand the customer market and business segment to provide highly competitive, targeted solution
- Produce full-scale, elaborate written technical proposals, system designs, and drawings
- Manage technical responses to RFP/RFI tenders
- Represent the company at customer-facing and industry events, such as events, tradeshows, panels
- Prepare industry leading quality customer facing proposal supplements (drawings, SOW's, etc.)
- Provide consultancy throughout the sales and post-sale lifecycle, assisting the Professional Services team and Customers in project implementation, capturing knowledge learned
- Identify opportunities to expand the customer solution, as well as capturing new customer requirements to expand the feature set
- Manage the hand-over to the Professional Services and Support teams helping resolve technical issues as they arise
- Organise and/or deliver product demonstrations (demo), proof of concepts (POC's) and presentations of products and solutions onsite or online
- Proactively educate clients and business partners to enhance their product and solutions knowledge, technical acumen, and technical sales skills
- Act as market and industry aware collaborator providing information on competition and market trends
- Bachelor's degree in information technology, SW/EE engineering, computer science, or related field
- 3+ years of combined sales, sales engineering, pre-sales experience
- Record of achievement and technical solution expertise in a comparable technical sales role
- Strong understanding of the Broadcast and Media technology market
- Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
- Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
- Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-6, NMOS, PTP)
- Knowledge of IP technologies and standards (TCP, UDP, IGMP, VLAN, PTP, with Cisco or Arista certification preferred)
- Knowledge of fibre optic systems and RF systems a plus
- Proficient with CAD design (AutoCAD, Visio etc…)
- Excellent communication & presentation skills, with strong knowledge of Microsoft Office 365 suite and Microsoft Teams
- Attention to detail and a strong work ethic
- Ability to work independently, while contributing to a team environment collaborating across departments
- Ability to travel frequently domestically & internationally
- You have very good English skills (fluent)
- Other languages (Mandarin, Japanese, Korean etc.) is a plus
- Life and Work balance through our flexible working time system including mobile working in a hybrid model
- Career booster with numerous individual development and training opportunities
- Diversity is very important to us, at RIEDEL we focus on an open working atmosphere. We are looking forward to getting to know you as you are - far away from pigeonholing
RIEDEL Communications GmbH & Co. KG
Uellendahler Str. 353
42109 Wuppertal+49 (0) 202 292 90