TRAPAC] Online + Offline Senior Business Analyst
L'Oréal
- Central Region, Singapore
- Permanent
- Full-time
- Be the Business Relationship manager for Marketing, Sales, Digital, Retail & Media people on the Online (CRM, Media campaign…) and Offline (Brick & Mortar diagnotics solutions…) needs.
- Analyze and Identify current Business processes to gain in simplicity & efficiency.
- Lead Group projects new solution roll out in APAC region.
- Manage relationships with the Travel Retail Worldwide IT teams & Group IT teams
- Implement project (End to End) from business needs gathering till users training and post go-live support.
- Be the key contact to communicate the business needs to IT teams for technical solution / support.
- Share with its peer in Travel Retail EMEA and Travel Retail America on projects, needs, good practices.
- Ensure the Secure by Design of our new applications.
- Manage all incidents & demands managements (Application enhancement) on existing application scope (Salesforce, ServiceNow, Anaplan solutions…)
- Lead audits & application licenses reviews
- Manage the relationships with the Travel Retail Worldwide IT teams & Group IT teams.
- At least 5-7 years of experience
- Fluent English and good level of Mandarin (Ideal)
- Good communication and collaboration skills, stakeholders' management
- Strong Project management (Agile, V, hybrid…), end to end project management experience.
- Understands Sales, Marketing, Digital, Retail & Media Business context.
- Redaction of business needs, technical specifications, training documents
- Is able to animate Business workshops & train users on new process or new applications.
- Strong problem solving, time management and organizational skills.
- Knowledge on Salesforce is a must.
- Knowledge on Anaplan, PowerBI, Service Now, Sharepoint, Webapp, Ecommerce & social media.
- Knowledge on ERP SAP is a plus.
- Understand technical infrastructure topics (API, Cloud based hosting, Interfaces management, batch management, …)
- Understand Cybersecurity requirements.