What the role is:Project title: Shaping user-centred policies and services at the Ministry of Manpower As part of the Behavioural Insights & Design and Design: Tech & Experiences units in Co-Lab, you will work with departments to: - Review their programmes and processes by applying behavioural insights (BI) and design thinking (DT) methods; and/or - Raise adoption of digital tools (e.g. ready AI tools)What you will be working on:As a key team member, you will: - Conduct desktop research or literature reviews - Engage in user research (e.g. workshops, in-depth interviews, user observations, focus group discussions) - Synthesise research results into actionable insights - Create design artifacts (e.g. user journey maps, service blueprints) - Design interventions and develop prototypes (digital and/or physical) to address user problems - Conduct user testing and run randomised controlled trials - Present proposals and research findings to stakeholders - Assist in running training workshops to upskill other MOM officers in the use of BI and DT methods.What we are looking for:-Understanding of user-centred design principles and behavioural science concepts -Experience with qualitative and quantitative research methods -Ability to think creatively and analytically -Strong communication and presentation skillsAbout Ministry of Manpower:Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
