Intern - Customer Solutions Centre

WS Audiology

  • Singapore
  • Training
  • Full-time
  • 10 days ago
Driven by the passion to improve the quality of people's lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.As a Customer Solutions Centre Intern, you will support daily reporting and data monitoring to ensure service performance within the CS function. You will work on Power BI dashboards, process documentation, and SharePoint site updates, while also identifying errors and monitoring KPIs. This role provides hands-on experience in data visualization, process automation, and performance tracking within a dynamic customer solutions environment.What you will do
  • Build and maintain Power BI dashboards, generate daily reports, and manage required datasets to support customer solutions operations
  • Highlight data errors, monitor services falling below KPI, and create clear process documentation
  • Maintain and update internal team SharePoint development sites
  • Collaborate with the team to streamline processes and drive improvements through automation.
What you bring
  • Undergraduate in Data Science, Business, Engineering, Analytics or a related field.
Who we areAt WS Audiology, we provide innovative hearing aids and hearing health services.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.Sounds wonderful? We can't wait to hear from you.WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

WS Audiology