End User Computing - Engineer

• Fluency in spoken and written English, with language skills in other major Asian countries a distinct advantage
• Good analytical skills, able to identify and resolve problems.
• Effective team worker - working closely and sharing knowledge with geographically distributed cross-functional teams, with a real focus on customer service.
• Good time management, confident and effective communicator.
• Self-motivated, takes ownership. Good sense of humour.
• Self-starter, able to work with minimal supervision and handle potentially complex issues.
• Have a clear desire to extend skills into other areas as required by the role over time.

• The primary purpose of the role is to work within the team to deliver, maintain and support our SharePoint and MS Teams services in a high-availability and fast paced environment.
• The role requires a high degree of collaboration with stakeholders outside of the Technology function. There will be direct internal collaboration, and with 3rd party suppliers and vendors to ensure that the services meet our customers’ needs.

• Assisting with Cyber Essentials compliance (incl. general server patching, CU installations and reporting).
• Compiling monthly usage stats.
• Manging ServiceNow Tickets
• General Housekeeping tasks

• Automate compiling the monthly usage stats.

• Improve monitoring of SharePoint and MS Teams (incl. data feeds).
• Managing critical systems globally

• Demonstrated experience working in a 3rd line support role with SharePoint applications, on-prem, hybrid and in the cloud and MS Teams / Teams Telephony.
• Demonstrated experience and proficiency in the following technologies:, MS Teams, MS Teams Telephony, SharePoint Online and On-Premises, IIS, .NET web applications using the .NET framework Microsoft Azure, Windows Operating Systems, Azure DevOps Release Pipelines, F5 Load balancing, SAML Single Sign-On, PowerShell and scripting, TCP/IP and basic networking concepts, diagnostics tools such as Wireshark or Fiddler, SCOM and Active Directory
• Previous experience working in a global organisation and an understanding of the core business activities of legal or other professional services firms.
• Strong commercial awareness and continual drive to maximise delivery of business value.
• Effective & strong verbal and written communication skills with the ability to present complex technical information clearly and concisely.
• Demonstrated experience in working within a large team located globally.
• Self-learner with a passion to learn modern technologies and to try new concepts and approaches and with a desire to impart knowledge to others.
• Pragmatic & results orientated.

• We are currently migrating to MS Teams Telephony from Jabber and we are also in the planning phases for a migration to SharePoint online and for the right candidate its an ideal time to join and help support the team and firm on what promises to be both challenging and rewarding time.
• Whilst the role is predominantly a BAU type of role there’s opportunities for you to automate / streamline many of the those BAU processes freeing both you and the team to work on more value add incentives.
• Linklaters are a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
• We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
• Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
• We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mindset.

Linklaters