Senior Systems Analyst - L2 support (P.O.D)
- Singapore
- Permanent
- Full-time
- Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
- The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
- Defect fixes and resiliency related improvements
- Assist in training new Staff as well as customers on the technical side of the system and functionalities
- Assist in investigation (L1/L2 support) for user reported issues
- Able to write and comprehend complex SQL and Automation scripts
- Develop mitigating and/or preventive solutions
- Diploma or Bachelor's Degree in Computer Science or other highly technical, scientific discipline
- 1 to 4 years of Technical / Application Support experience on multi technology platforms
- ITIL v3/v4 certification and strong service oriented experience / background preferred
- Experience in IT Service Operations preferred
- Strong Knowledge and understanding of IT industry environment and business needs
- Proven experience supporting Web / Mobile / Client based applications
- Good communication skills
- Hands on experience in SQL query
- Shift work (24*7)