Director, TB Operations Excellence, SPDAP

Objectives of this role

Collaborate with Stakeholders in driving Enterprise Value and excellence in Transaction Banking business across Business Operations, IT & Finance functions
Operations Excellence: Some of these include driving Process re-engineering, process simplifications, achieve higher STP via better Data quality, Agentic automation, Business activity monitoring and clear measurable KPI's
IT excellence: Better quality of delivery, lower cost to develop, Vendor engagement models, better cost and effort estimation models, right balancing of delivery across Offshore- Onshore delivery centers etc.
Finance Excellence: Managing Investment roadmaps, Budgeting process, Investment sizing and reducing TCO, Project financial tracking frameworks and tools, continuous Value realization
Implementing organization-wide goal setting, performance management, and annual operations planning
Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met

Responsibilities

Analyze internal operations and identify areas for process enhancement
Ensure business strategies and plans are continuously aligned with the short- and long-term objectives developed in tandem with Stakeholders
Partner with Business, Sales & RM's so that sufficient investment capital can be budgeted for near-term growth targets
Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Required skills and qualifications