iSeries (AS400) Infrastructure Lead / Manager

• Assist the manager in managing the iSeries Product and Operation Services.
• Manage the iSeries operations activities to meet the OLA/SLA.
• Develop and update of Standard Operational Procedure, Operation Procedures.
• Provide iSeries support to both IT and business user.
• Manage and escalate system operation and application issues timely to management.
• Ensure all System Backup activities are completed successfully.
• Ensure System Disaster recovery readiness and successful execution of DR testing.
• Manage the High Availability iSeries System environment.
• Pro-active monitoring and maintenance of multiple iSeries servers and applications.
• Manage the Risk and Security & Vulnerability remediation for iSeries in compliance to the security best practices.
• Manage third party software, ensure they are updated according to the support lifecycle.
• Responsible for Firmware and OS upgrades, Performance Tuning, Capacity Planning, PTF installation.
• Work with multiple vendors on the implementation of iSeries support, lifecycle upgrade and project.

• Degree in Information Technology / Services related curriculum preferred
• Additional experience may be substituted in lieu of a degree

• Formal IBM iSeries training and/or IBM certification preferred
• Formal training and certification in System Management, e.g. ITIL foundation

• Minimum 10+ years hands-on experience in an iSeries environment
• Experience in managing iSeries AS400 operations.
• Experience in ITIL and processes in Service Request, Incident, problem and change management.
• Experience of one or more of the following:
• Remote Journaling / High Availability concept.
• Backup and Recovery on Flashcopy, BRMS, Safe Guarded Copy, NIM for VIOS backup.
• Security management in iSeries System and Application, user profiles, object authorities, system values .
• IBM i OS V7R3, V7R5, IBM VIOS Virtual Machine Environment.
• IBM PowerHA, ASP & iASP Disk configuration and administration.
• IBM EIM implementation for Single Sign on.
• 1 or more system replication software - e.g. iTera, Assured Mimix.
• Network configuration for TCP/IP protocol, Route and Host Tables, Firewall Rules.
• IBM SAN storage and SAN Switches, FC multipath configuration.
• System performance tuning, performance, and alert monitoring.
• Firmware, Patch, PTF, CUM Package ordering/installation.
• Query/400 - SQL/400, DB2 and performance tuning.
• Third party software, e.g. iTera, Assured Mimix, Optimizer, Fortra Powertech Exit Point, Authority broker, compliant monitor, Antivirus, System monitoring tool.
• Working knowledge on ACSC and Infinium advantages.

• IT processes, policies and procedures.
• Hand on experience and knowledge of iSeries application structure, operating system, installation specifications, troubleshooting, problem determination and data restoration techniques.
• Knowledge of and experience in personal computers and Microsoft products.
• Mature and strong leadership skill to lead both technical and service operation management.
• Enthusiastic and a strong desire to learn, quick leaner to adopt to fast changing environment.
• Organized and detail oriented. Ability to apply knowledge into practical support, identified and resolve potential pitfall upfront to avoid costly rework and service impact.
• Strong ability in handling multiple tasks stream, ability to priority critical / important task.
• Ability to perform troubleshooting with multiple technical team.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Possess excellent communication skills; able to read, write and speak English.
• Must be willing and available to work on remote standby duty including occasional weekends when required.

Marina Bay Sands