Reporting to the Manager, you will be an integral part of the team responsible for the day-to-day operations of the Medical Records Unit. In this role, you will oversee team work processes and ensure they meet operational efficiency and service quality objectives.You will be expected to support and manage queries and requests for medical reports from external stakeholders, as well as handle complaints effectively. Additionally, you will be involved in preparing monthly departmental key performance indicators, statistical reports, and invoicing, whilst facilitating audit requests and contributing to process improvement projects.Requirements:
Bachelor's degree
Excellent communication, administrative, and interpersonal abilities combined with experience in personnel management
Strong team player with the ability to multitask and deliver results in a fast-paced and dynamic working environment
Demonstrate excellent prioritization skills
Customer service experience preferred
Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint)
