The Global Response Operations organisation within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organisation drives continuous improvement with partner teams across Meta. The Detection team within Global Response Operations is focused on detecting emerging on-platform risks that pose harm to our community and businesses on our platform. We identify, investigate and understand those risks. We partner closely with other Global Response Operations teams, Policy, Product and Process teams to mitigate those risks. We are looking for someone who has a passion for identifying risks and investigating to understand where and how these are manifesting on our platforms. A successful candidate possesses investigative skills and can work in ambiguous and experimental settings - we are looking for a self-starter who can work with loosely defined problem statements and nascent processes. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, like child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.Global Response Operations - Detection ResponsibilitiesDrive the scoping & development of signals for key problem areas/abusesIdentify emerging risks using on-platform and off-platform signals, through monitoring & analysisConduct investigations to understand potential emerging trends and evolving risks in priority areasWork cross-functionally to drive mitigation for identified risk areas, including conducting enforcement on violating trendsBuild and execute risk detection initiatives to support the management of critical events, such as elections and crisesUse data and internal tools to identify and investigate potential risk areas and patterns at scale and across abuse typesUse quantitative & qualitative research methods to perform root cause analyses on investigative findings or high priority escalationsPartner with internal experts to build understanding of how, where, and why a variety of abuse are experienced across the platformSynthesise investigative findings through the creation of analysis and presentations that provide a succinct, coherent narrative assessing riskInfluence and support innovation of technology, as well as adoption of technical solutions, that improves the team's capability to detect (efficiency, speed, and reduction on language dependence)Minimum QualificationsBachelor's degree or equivalent experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk Operations5+ years experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk OperationsAnalytical thinking and problem solving experienceProficiency in SQLExperience working with complex data sets and an aptitude for identifying and analyzing risks using data skillsExperience with communicating progress and outputs to both technical and non-technical audiencesExperience prioritizing across multiple functions and tasksPreferred QualificationsExperience with additional scripting languages and statistical analysis tools e.g. Python, PHP, R is a bonusExperience in actor behaviour investigation methodologiesAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.Equal Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the .Apply for this jobTake the first step toward a rewarding career at Meta.APPLY NOWFind your roleExplore jobs that match your skills and experience. Search by technology, team or location to find an opening that's right for you.CareersFollow usCareer programsTeamsWorking at MetaMy accountAbout usEqual Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the
