IT Engineer
- Singapore
- $60,000-84,000 per year
- Permanent
- Full-time
- Be part of the IT support team works in manufacturing environment and handles IT tickets
- Attend to tickets for incidents, service requests and alerts or problems with IT system.
- Maintain ownership of issues until resolution and ensure close timely.
- Collaborate and work closely with global teams, application teams and third party vendors to resolve issue and minimal downtime.
- Log tickets and set priority in ticketing tool and escalate for next level support if needed.
- Contribute ideas to enhance application to minimize repeating support issues.
- Work on IT enhancement projects and deliver as per schedule.
- Work as part of a global team to support manufacturing environment.
- Provide after-hours support for manufacturing related emergencies.
- Monitor IT incident tickets trending and ensure KPI is achieved.
- Working knowledge of IT Hardware and basic understanding of network concept.
- At least 3 years of experience supporting endpoints
- Ability to learn and master applications used in manufacturing.
- Willing to work on 12-hour shift patterns
- At least 3 years of working experience in clean room environment.
- Excellent analytical and troubleshooting skill.
- Ability to manage and meet customer expectation and high customer orientation.
- Excellent communication and logical thinking mind set.
- Bachelor’s Degree in Computer Science, Information Technology or related fields.